MICROLINE: News packaging e sul tissue | News packaging and tissue industries | Nouvelles du packaging et du Tissue | News Gebiet der Verpackung und der Tissue | Noticias dedicadas al embalaje y al tissue

Remote support: a long-standing customer support tradition 

The packaging world has been abuzz with news of Industry 4.0 for years, and particularly technologies for line automation and remote assistance. Few companies can boast Microline’s experience in this field. This Emilia-Romagna-based company has always put its customers first and foremost, seeking the best ways to ensure prompt and ongoing support. Microline was among the first to invest in protocols that allow machine parameters to be modified remotely, starting with remote assistance via modem in 2005. In 2013, the company achieved a further breakthrough, creating the MRA (Microline Remote Assistance) system that can be optionally implemented in all the company’s machines. It is based on the very latest TCP/IP protocols that grant access to components such as PLC, controllers, inverters, safety modules, drives and control panels. Nowadays, Microline uses the latest hardware and software tools to ensure constant contact through technology in order to remain close to its customers, even at a distance. A stable connection that ensures security: the customer’s factory is connected directly to the Microline corporate network.