Ever since it was founded, Microline has always focused its strategy on supporting the customer, nurturing its relationship with him until a veritable partnership is established. Assistance begins with drafting of the line layout, for which Microline can offer its state-of-the-art design skills, continuing through to after sales when high-tech tools such as the MRA (Microline Remote Assistance) system are employed. There is no lack of support at the intermediate stages of the project that traditionally call for a flexible approach capable of problem solving in order to tackle each challenge encountered in the best possible way. In addition to proven technical and engineering experience, Microline can boast in-depth knowledge of the materials and packaging design sectors; such skills are invaluable both when designing a brand new packaging line and modifying an existing installation by replacing an individual machine or entire unit.
The company’s method of approach towards the customer is based on a fundamental concept: keep it simple. Everything that concerns operations, from day-to-day running of the machine to the method of ordering spares, is designed and implemented to be performed with as few steps and in as simple a manner as possible.