Optimising production line operation is no longer a problem for Microline customers who can now benefit from an innovative remote assistance system available as an optional for its machinery. This technology has been developed so that the company can communicate with a customer in need of support and assistance; a convenient and practical solution that can save both time and money. When required, Microline’s specialist staff can identify the problem in real time and provide suitable instructions to enable it to be solved in record time. With a simple Internet connection, a VPN connection is established between the MRA unit and Microline server, enabling use of the remote assistance system delivering on-demand communication with the company. A Microline specialist staff member can therefore intervene directly without actually visiting the customer’s premises, instead allowing technology to take him there virtually in order to provide assistance.
The company has therefore taken a further step towards Industry 4.0, ensuring that its clients have a fast and efficient service capable of solving a problem with just one click.
The packaging world has been abuzz with news of Industry 4.0 for years, and particularly technologies for line automation and remote assistance. Few companies can boast Microline’s experience in this field. This Emilia-Romagna-based company has always put its customers first and foremost, seeking the best ways to ensure prompt and ongoing support.
Numerous factors have contributed to the market success of the AL80. This roll packaging unit is an ideal blend of strength and performance. Its packaging material requirements have been cut by using very fine film and a packaging process without any waste trimmings.
The first order placed by the Neapolitan company was for a side-loading case packer that was fitted to an interfolded towel and toilet paper line. The second was for a dedicated high-performance line for hospital paper rolls production, while the third order was fitted downstream of a state-of-the-art interfolded towel and toilet paper line.