Thanks to our remote assistance system, we are all around the world, to meet our customers’ requirements in real time. We offer the flexibility of charges based on the time actually dedicated to specific needs, meaning that customers only pay for the assistance they receive. As an alternative, we offer annual remote assistance agreements, to provide a complete and continuous solution for technical assistance needs.
This approach allows our customers to maximise their operational efficiency by benefiting from instant, customised assistance, wherever they are. Our remote assistance aims to overcome geographical barriers, by offering fast and cost-effective solutions to keep the machines we have supplied operating at peak performance.